Welcome to NewPath
Congratulations on taking this step toward a richer, healthier life for yourself or a loved one. Perhaps you are ready to schedule an appointment, but if you need some more time to explore, we want to encourage you to dig into our services, meet our team, or see what former clients have to say.
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NewPath is about hope, transformation, and growth; we are committed to helping our clients move toward happier, more fulfilling lives. We hope you'll join us on that journey.
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To schedule an appointment call 763-566-0088 and speak to our Client Services Coordinator.
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Changing lives and breaking the stigma around mental health. These stories are why we do what we do.
What to Expect When You Call
Determine your needs
Our caring and knowledgeable Client Services Coordinator will take your contact information, ask you to briefly share your needs and concerns, so we can match you with one of our therapists.
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Discuss payment options
We will discuss payment options during your initial contact. To assist with this process, we recommend that you have your insurance card handy when you call and that you contact your insurance company to determine if your plan covers outpatient mental health care at NewPath Mental Health Services, formerly known as Christian Recovery Center. We will also discuss financial aid options, if that is important to you.
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Follow up
To get ready for your first appointment, we will email, fax or mail you the necessary intake documents and directions. Some of these documents will need to be completed prior to your first therapy session. We will also ask how you heard about NewPath Mental Health Services, to help us continue reaching people who need our help. If you have any questions prior to your first appointment, please contact us at admin@newpathmhs.com or call 763-566-088.
Your First Appointment
Your first appointment is a chance for you and your therapist to get to know one another. Your therapist will ask questions about your life, your background, your mental health history, and your therapy goals. You’ll also have an opportunity to begin collaborating with your therapist on a treatment plan and discussing how your life can be improved by coming to therapy. This is a chance to tell your therapist what you want to be different in your life and to begin discussing how to get there.
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It’s important to remember to bring:​
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Intake documents
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Form of payment for your co-pay (if you have one)
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Photo ID
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Insurance card
During your first session, you’ll schedule future therapy appointments for a time that works for you and your therapist.
Client Assistance Fund
NewPath believes in a world free of stigmas and barriers to living an abundant life - in body, mind and spirit. However, there are times when our clients are unable to afford the full fee of counseling, and there is often a significant gap to reach the amount required to sustain the available services. Due to this gap we have created the Client Assistance Fund.
Paying for Services
In your initial conversation with our Client Services Coordinator, you will be asked about any health insurance coverage you may have. We can quickly share if your provider is one to which we can bill. We are a service provider for many major health plans including Blue Cross Blue Shield, Aetna, Medica, Cigna, Health Partners, UCare, United HealthCare, PrimeWest, South Country Health Alliance, and Medical Assistance plans.
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What if my insurance isn't accepted or I don't wish to use insurance?
If your insurance provider is not one we accept, if you do not presently have insurance, or if you need additional help paying for services, we will talk to you about options. For those desiring service who would have difficulty paying for the full cost, we will provide explanation and next step information about gaining assistance from our Client Assistance Fund.
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Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
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You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.
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If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.
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What is your payment policy when I owe you money?
We will provide a monthly statement when you have a balance. A “balance” is created when your insurance for a service has sent a settlement to us. If the billing is delayed or if insurance is delayed in the settlement of a claim for a service, it creates a delay in the creation of a balance owed.
If you wish to know the balance you will owe for a service, please check with your insurance provider. NewPath is “in-network” with many providers under the legal name “Christian Recovery Center.” Because insurance plans are unique, we cannot quote a specific cost for a service, but your insurance provider will be able to help you. They can confirm if you have a copay or co-insurance and where you are in meeting your deductible. If your insurance provider asks questions about the service that you are unable to answer, please call us and we will provide information as we are able.
We encourage you to contact us by phone if you wish to know your balance. You may make a payment over the phone, through our website, www.newpathmhs.com, pay at an office visit, or mail us a payment.
If we become aware of insurance issues related to a service and our efforts to resolve the issue do not resolve it, we will communicate with you by phone, or leave a voicemail or an email, asking you to contact us. We will not leave detailed information in a message.
If you would benefit from a payment plan or are in need of financial assistance in order to be seen for service, please speak to a Client Services Coordinator, or call us at 763-566-0088. We are interested in helping you find solutions that allow you to receive the services you desire and allow for you to pay your balance.
If you are actively being seen by a therapist, we will not send your outstanding balance to collections, but rather, work with you to identify a plan that allows for you to continue services and provide payment to NewPath
If repeated attempts to speak to you about your outstanding balance have not resulted in any payment or communication from you, we will send a letter to you advising you that we intend to begin collection processes. If no payment is made or you do not speak with our Billing Coordinator regarding the balance and make an attempt to identify a payment resolution within 30 days we will send you a final 10 day notice. If we have no response from you following that (payment or spoken communication with our Billing Coordinator) we will forward your balance to a collection agency.
How do submit an online payment?
To complete a safe and secure online payment, click on our Client Portal icon in the menu bar.
Once on the Client Portal page, select the 'Pay Bill' button. You will be directed to PayPal's secure payment screen where you can enter a payment amount and pay with debit, credit, or your PayPal account. Please contact our Client Service Coordinator at 763-566-0088 if you have any questions or concerns.
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